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Terms that protect your account and our platform

When you open an account on kingdom118, you agree to our terms — the rules that keep your money safe, your account secure and our games fair for…

Account securityPayment and withdrawal rulesGame access and fair playSupport and dispute resolution

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What these terms cover and who they apply to

kingdom118 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to anyone who creates and uses a kingdom118 account where local law permits. Access to kingdom118, its games, and services depends on local law in your region — we do not offer accounts or gaming services where prohibited. Your account is personal; you

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cannot transfer, sell or share it. When you deposit using DANA, OVO, GoPay or QRIS, that transaction is final — we do not reverse deposits except in cases of fraud or technical error confirmed by our support team within 48 hours. Withdrawal requests are processed within
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1–3 business days after verification. All gameplay is governed by our rules; disputes are handled through our support channels at [email protected], available Monday to Friday 09:00–21:00 Jakarta time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR TERMS

How to reach us about policy questions and disputes

SECURITY AND YOUR RIGHTS

How we protect your data, funds and account access

Account verification

When you open an account, we verify your email and phone number. Before your first withdrawal, we confirm your identity to prevent fraud — this is standard practice and protects your funds.

Payment security

All deposits via DANA, OVO, GoPay, QRIS and bank transfer are encrypted and processed through verified payment providers. We do not store your full payment details — only transaction history appears in your account.

Data retention

We retain your account data, transaction history and gameplay records for 7 years as required by local financial regulations. You can request a data export from [email protected] anytime.

Cookie and tracking

We use cookies to keep you logged in and to measure how you use the site — this helps us spot fraud and improve your experience. You can disable non-essential cookies in your browser settings.

Account changes

To update your name, email, payment method or other account details, go to Account Settings in your dashboard or email [email protected] with your request and identity verification.

Contact our privacy team

Questions about your personal data, GDPR rights or how we use your information? Email [email protected] and we will respond within 10 business days.

Your questions about our terms

No. Each person is allowed one account. Multiple accounts from the same person, device or payment method will be flagged for fraud review. If detected, all linked accounts may be suspended and funds held pending investigation.

Yes. If you violate our terms — such as using fake identity details, attempting fraud, or using automation to play — we will close your account and hold funds for up to 90 days pending investigation. After that, unclaimed funds are forfeited.

Deposits via DANA, OVO, GoPay, QRIS and bank transfer are processed through licensed payment partners. Once your deposit clears (usually under 1 minute), it appears in your account balance immediately. We never ask for your payment password.

Yes, but only if the withdrawal is still pending — usually within 12 hours of your request. Once processing begins, it cannot be stopped. Check your Transactions page to see your withdrawal status.

Open a support ticket from the Help menu with your game ID, time of play and reason for the dispute. Our systems log every spin and card deal. We review and respond within 24 hours. If error is confirmed, we credit your account.

We only share payment data with our licensed payment processors (DANA, OVO, GoPay, QRIS operators and banks) to process your transaction. We do not sell or rent your email or phone to marketing lists.

Account data is retained for 7 years after closure for financial and legal compliance. You can request deletion of non-essential data (like browsing history) after 1 year by emailing [email protected].

Terms that protect your account and our platform

How to reach us about policy questions and disputes

How we protect your data, funds and account access

Account verification

Payment security

Data retention

Cookie and tracking

Account changes

Contact our privacy team

Your questions about our terms

01 Can I have multiple accounts on kingdom118?

02 What happens if I break the terms — can my account be closed?

03 How do I know my deposit is safe?

04 Can I cancel a withdrawal after I request it?

05 What if I think a game outcome was wrong?

06 Do you share my personal data with third parties?

07 How long do you keep my account data after I close my account?

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